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The minimum age to register and play at casinoscore is 21 years old, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. This is strictly enforced — all accounts go through mandatory age verification using a government-issued photo ID before any deposit or gameplay is permitted. Underage gambling is illegal in the Philippines.

No. casinoscore strictly allows only one account per person. Duplicate accounts are a violation of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

Account verification (KYC) at casinoscore requires you to submit a clear photo or scan of a valid government-issued ID. Accepted documents include:

• Philippine Passport
• Driver's Licence
• SSS ID or UMID
• PhilSys National ID
• Voter's ID

You may also be asked to provide proof of address (e.g., a recent utility bill or bank statement). Verification is typically completed within 24 hours. You cannot make withdrawals until your account is fully verified.

Go to the casinoscore Login page and click "Forgot Password?". Enter the email address linked to your account and we'll send you a password reset link. The link expires after 30 minutes for security reasons. If you don't receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our support team at [email protected].

You can request account closure by contacting our support team at [email protected]. Before closing, make sure to withdraw any remaining balance. If you're closing your account due to gambling concerns, we strongly recommend using our self-exclusion tool instead — it provides immediate protection while keeping your account data intact. Visit our Responsible Gaming page to learn more.

casinoscore accepts the following payment methods for Filipino players:

• GCash — instant deposits and fast withdrawals
• PayMaya / Maya — seamless e-wallet transactions
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards

The minimum deposit at casinoscore is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit, though large deposits may trigger additional verification checks in line with our anti-money laundering (AML) obligations.

Withdrawal processing times at casinoscore depend on your chosen method:

• GCash / Maya: 15 minutes to 2 hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 3–5 business days

All withdrawals are subject to a standard review process. First-time withdrawals may take slightly longer as our team completes final verification checks. The minimum withdrawal amount is ₱200.

casinoscore does not charge fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — particularly for bank transfers. We recommend checking with your bank or GCash/Maya account for any applicable charges on their end. All amounts shown in your casinoscore account are in Philippine Peso (₱).

Withdrawal delays at casinoscore can happen for a few reasons:

• Your account verification (KYC) is incomplete or pending review
• The withdrawal was flagged for a routine security check
• You have an active bonus with unmet wagering requirements
• Bank processing delays outside casinoscore's control

If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your transaction reference number.

casinoscore offers a welcome bonus for new players on their first deposit. The exact bonus amount, percentage match, and eligible games are detailed in the current promotions section of the platform. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before opting in.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. Different games may contribute differently to wagering — slots typically contribute 100%, while live dealer games may contribute less. Check the specific bonus terms for full details.

No — bonus funds at casinoscore cannot be withdrawn directly. They must first meet the applicable wagering requirements. Your real-money balance and bonus balance are tracked separately in your account. You can always choose to forfeit a bonus if you'd prefer to withdraw your real-money balance without completing wagering — contact support to do this before making a withdrawal request.

Yes. casinoscore regularly runs reload bonuses, cashback offers, free spin promotions, and seasonal campaigns for existing players. Filipino players can also earn loyalty points through regular gameplay, which can be redeemed for bonus credits or other rewards. Check the promotions section of your casinoscore account for the latest active offers — promotions are updated frequently.

casinoscore offers a wide range of games across multiple categories:

• HRG Live — high-quality live dealer games including baccarat, roulette, blackjack, and more
• Win Drop — fast-paced drop-and-win style games with instant prizes
• Bingo — classic and themed bingo rooms with multiple ticket options
• Slot — 300+ video slots from leading providers, including jackpot and megaways titles
• casinoscore Casino — the full casino lobby with all game categories in one place

Yes. All games at casinoscore use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. Our live dealer games are streamed in real time from professional studios with physical cards and wheels, providing an additional layer of transparency. casinoscore's games are regularly audited for fairness in compliance with PAGCOR standards.

Absolutely. casinoscore is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile interface is designed for smooth, responsive gameplay whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

RTP (Return to Player) is a percentage that indicates how much a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over time. casinoscore slots typically have RTPs ranging from 94% to 97%, with individual game RTPs listed in each game's information panel. Higher RTP does not guarantee short-term wins — it is a long-term statistical average.

Yes. casinoscore uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information, payment details, and account activity are stored securely and never shared with unauthorised third parties. We also employ two-factor authentication (2FA) and real-time fraud monitoring to keep your casinoscore account safe.

casinoscore operates in compliance with the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and regulating online casino gaming in the Philippines. Playing at casinoscore is legal for Filipino residents who are 21 years of age or older.

Identity verification (KYC — Know Your Customer) is a legal requirement for all licensed online casinos in the Philippines. casinoscore is required to verify the identity and age of all players to:

• Confirm you are 21 years of age or older
• Prevent fraud and identity theft
• Comply with anti-money laundering (AML) regulations
• Ensure responsible gaming safeguards are applied correctly

Verification is a one-time process and your documents are handled with strict confidentiality.

To enable 2FA on your casinoscore account, go to Account Settings > Security and select "Enable Two-Factor Authentication". You can use an authenticator app (such as Google Authenticator) or receive a one-time code via SMS to your registered mobile number. We strongly recommend enabling 2FA to add an extra layer of protection to your casinoscore account.

Log in to your casinoscore account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to give you time to reconsider. These tools are free and always available — use them proactively to keep your gameplay within a budget you're comfortable with.

Self-exclusion is available directly from your casinoscore account under Responsible Gaming settings. You can choose to self-exclude for 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion takes effect immediately and cannot be reversed during the chosen period. If you need urgent assistance, email [email protected] with "SELF-EXCLUSION REQUEST" in the subject line and our team will process it within one hour. For more details, visit our Responsible Gaming page.

A cooling-off period is a short-term account pause — available for 24 hours, 7 days, or 30 days — that temporarily prevents you from logging in, depositing, or placing bets on casinoscore. It's a lighter alternative to full self-exclusion, designed for players who want a brief break without permanently closing their account. You can activate a cooling-off period from your Responsible Gaming settings at any time.

If you feel that gambling is negatively affecting your life or the life of someone you care about, please reach out for help. In the Philippines, you can contact:

• PAGCOR Responsible Gaming Hotline — available through the PAGCOR website
• National Center for Mental Health (NCMH) — crisis hotline: 1553
• In Touch Community Services — mental health support across the Philippines

You can also contact casinoscore's responsible gaming support team at [email protected]. We're here to help — not judge. Remember: Gambling is addictive. Know when to stop.

If casinoscore isn't loading, try the following steps:

• Check your internet connection — try switching between mobile data and Wi-Fi
• Clear your browser cache and cookies, then reload the page
• Try a different browser (Chrome, Firefox, Safari)
• Disable any VPN or proxy you may be using
• Check if the issue is on your device by trying another phone or computer

If the problem persists, contact our support team at [email protected] and include your device type, browser version, and a description of the issue.

casinoscore's platform automatically saves your game state in real time. If a game freezes or your connection drops mid-session, simply refresh the page or reopen the game — your session will resume from where it left off and any pending bet outcome will be resolved correctly. If you notice a discrepancy in your balance after a disconnection, contact our support team at [email protected] with the game name, approximate time, and your account details so we can investigate promptly.

casinoscore is optimised for all modern browsers. For the best experience, we recommend:

• Google Chrome (latest version) — best overall performance
• Mozilla Firefox (latest version)
• Safari (iOS 14+ and macOS)
• Microsoft Edge (Chromium-based)

Make sure your browser is up to date and that JavaScript is enabled. Older browsers or heavily restricted browser settings may affect game loading and performance.

Our customer support team is available 24/7 to assist casinoscore players across the Philippines. You can reach us via:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly inside your casinoscore account dashboard

For responsible gaming emergencies such as urgent self-exclusion requests, include "SELF-EXCLUSION REQUEST" in your email subject line and we will prioritise your case within one hour.